A repair obligation is a legal requirement for a manufacturer or seller to provide repair for specified products under defined conditions. The rules may set which products are covered and describe service requirements; the exact scope depends on the applicable law.
For connected devices, the obligation makes after-sales support part of product governance. Repair requests can involve product identification, service authorization, parts handling, and customer communications, so clear procedures and trustworthy support channels matter. This does not mean that repair processes are inherently insecure: poorly designed or ambiguous channels may create opportunities for fraud or misuse. Defenses include verifying service requests, limiting access to customer and device information, and clearly distinguishing authorized repair options.